FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IS A FAMILY HEALTH TEAM?

A Family Health Team is an approach to primary health care that brings together different complimentary health care providers to co-ordinate the highest possible quality of care for you – the patient.  Our Family Health Team consists of Family Physicians, a Psychiatrist, a Nurse Practitioner, Dietitians, Diabetic Educators, a Mental Health Worker, Registered Nurses, an Occupational Therapist, and Admin/Support Staff working collaboratively, each utilizing their experience and skills so that you receive the very best care, when you need it, as close to home as possible.

HOW DO I BECOME A PATIENT OF THE SHARBOT LAKE FAMILY HEALTH TEAM?

We currently are accepting new patients. You must live within our catchment area which includes Central Frontenac as well as portions of North & South Frontenac. Please call our office at 613-279-2100 to see if you live in our catchment area.

CAN I BE SEEN WITHOUT AN APPOINTMENT?

All clinic visits must be scheduled in advance. We try to accommodate urgent same-day requests. We have a limited number of urgent same day appointments. Call our office at 613-279-2100 if you require an appointment for that day.

Monday to Friday we are not a walk-in clinic. No appointment needed at the “Urgent Care Walk-In Clinic” on Saturday (10:00am to 1:00pm).

ARE ALL SERVICES COVERED BY OHIP (Ontario Health Insurance Plan)?

No, many services are not covered by OHIP. The following are not covered by OHIP and there may be a Fee:

  • Forms, i.e., insurance papers, work or school notes
  • Driver’s Physicals
  • Faxing/photocopying when provided for a third party or for personal use
  • Transfer of medical records at the request of the patient

WHY DO I NEED TO BRING MY OHIP CARD?

Presenting your valid OHIP card is necessary at each visit as it provides proof of eligibility for OHIP. There could be a fee for not providing a valid OHIP card.

WILL I ALWAYS SEE MY FAMILY PHYSICIAN AT MY APPOINTMENTS?

Not necessarily. Our office is a teaching facility, and you may be booked with a Resident or Student within the medical field. You may be seen by another Physician should you have an urgent problem that requires you to be seen sooner than when your Physician or Nurse Practitioner is booking. You may also be seen by an Allied Health Professional or Nurse Educator (at the discretion of you and your Physician).

HOW DO I BOOK A FOLLOW-UP APPOINTMENT?

If your doctor wants you to book a follow-up appointment, make sure to book your appointment with Reception before you leave the office. Many times the Physicians and Nurse Practitioner are booking a few weeks ahead, and we need advance notice to make sure you are seen in the proper time frame. If you are unable to book the follow up that day please call our office at 613-279-2100.

WHAT HAPPENS IF I MISS AN APPOINTMENT?

If you miss an appointment, please call our office at 613-279-2100 to reschedule.

HOW CAN I GET TEST RESULTS?

If the results are available in the office and have been reviewed by a Physician or Nurse Practitioner, you may call the office and speak to a receptionist who may give you your result, transfer your call to an appropriate provider, or assist you in booking an appointment to discuss the results with the provider. It is your responsibility to follow up for test results.

WHAT IS YOUR REFERRAL POLICY?

If you would like a referral to see a specialist, this must be discussed with your Physician or Nurse Practitioner during a booked appointment.  New referrals are not done by phone.  You can advise front Reception if this is a recurring referral and they will notify your physician as they may be able to re-refer without seeing you.

WHAT IS THE SATURDAY CLINIC?

The clinic held on Saturdays is an “Urgent Care Walk-In Clinic” in which patients are seen on a first-come first-served basis for urgent problems. This is the only time that patients can be seen without first booking an appointment. We are not able to estimate wait times, able to advise as to which of our doctors will be working the day of the “Urgent Care Walk-In Clinic”. The clinic is open most Saturdays from 10:00am to 1:00pm.

WHAT CAN I DO OUTSIDE OF OFFICE HOURS IF I NEED CARE?

If you have an urgent problem, go immediately to the nearest Emergency Room at Perth Hospital Emergency, Kingston General Hospital Emergency or Hotel Dieu Hospital Urgent Care Centre.

If you would like to speak to a nurse call TeleHealth at 1-866-553-7205.

DO YOU HAVE A LAB?

We do not have an onsite lab. We do have a daily lab service pick-up. If you have a booked appointment, the provider will draw the blood work, the lab service will pick it up that evening, and the results are delivered electronically to the patients’ chart within 24-48hours.

HOW DO I GET A PRESCRIPTION RENEWAL?

Always bring all of your medications to your appointments in their original containers to review with your Physician or Nurse Practitioner.  Make sure that you have enough medication to last you until your next appointment.  If you prefer to have your prescriptions renewed without an appointment, you may call your Pharmacy and ask them to fax a renewal form to 613-279-1195.